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GE Intelligent Platforms GlobalCare

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You need fast, effective solutions throughout the product lifecycle to maximize your technology investment and maintain a competitive edge in today’s connected world. GE Intelligent Platforms GlobalCare service provides tailored support to help you quickly resolve issues – maximizing your operational availability, your productivity and minimizing your operation's risk.

GlobalCare Guide
EASY ACCESS TO PRODUCT EXPERIENCE
Whether it comes directly from INS, GE or from the GE global network of Certified Support Professionals around the world, you’ll receive a world-class level of service throughout the entire support process.

WEB CASE MANAGEMENT
You can monitor, update, and even escalate your case 24 hours a day. When you log a case online, you are able to provide our support professionals with relevant information about your system with greater speed and accuracy.

NO CHARGE UPGRADES & PRODUCT MAINTENANCE
Keep pace with operating system advances and stay abreast with the latest technology innovations and features for your Proficy products with free software version upgrades. 

BEYOND THE UPGRADES
Even if you don’t need regular product upgrades, the value of deep technical expertise and timely support will ensure the software you have invested in runs 24 hours per day, 7-days per week. 
 

GE GlobalCare


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What GlobalCare Customers Say

"Support staff was excellent. I really appreciated their patience and persistence. When they didn't know an answer to a problem, they worked with me to find an answer. I give your tech support people high praise and could not have done the job without them."

Proficy Vision Free to GC

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